Deci am o problema cu contul de steam..sa va zic cum sta problema..
Acum cateva luni numai stiam parola si stiti ca are niste optiuni acolo cu "am uitat parola" si trebuie sa iti trimita un cod pe email..dar eu nu primeam nimic pe email(Prezicez ca emailul este corect)
Am trimis un ticket la ei si mi-au trimis ei o alta parola pe mess..pe care am primit-o si am schimbato,,am shimbat si intrebarea secreta..
Dupa cateva zile cand dau sau ma loghez iar zice nume/parola gresita ceea ce nu este adevarat si cand dau la am uitat parola nu primesc niciun cod pe email..si nu stiu ce sa mai fac
Primul ticket pe care mi l-au trimis a fost asta
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Thank you for contacting Steam Support.
It appears as though the account may have been hijacked by another user. Please follow the link below and take the prescribed steps to ensure the security of the account in the future:
TITLE: Account Security Recommendations
URL: http://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478
I have reset the account password and sent the new login information in a separate e-mail. If you do not receive the e-mail and you are running a Spam filter, check and make sure the e-mail is not being filtered as spam.
Note: Passwords are all numbers.
The new Secret Question will be set to "What did customer service reset your password to?"
The answer to the Secret Question is the new password that we have sent to you as mentioned above.
Once you login to the Steam Account, please change your password, secret question and validate your email address as outlined here:
Title: Resetting an Account Password and Secret Question
Link: http://support.steampowered.com/kb_article.php?ref=7058-AFZC-7069
To safeguard your account further, please take advantage of Steam Guard:
Title: Steam Guard
Link: https://support.steampowered.com/kb_article.php?ref=4020-ALZM-5519
Steam Guard is an additional level of security that can be applied to your Steam account. With Steam Guard, a second level of security is applied to your account, making it harder for your Steam account to fall into the wrong hands.
Please let us know if we may be of further assistance.
Al doilea ticket:
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Thank you for contacting Steam Support.
The account appears to have been repeatedly hijacked.
You must do the following to ensure that the account is secure before it will be enabled again:
1) Scan your computer for viruses, key loggers, spyware, and other malicious code with a virus scan utility that has the most recent virus definitions.
2) Do not access the Steam Account from internet cafes or shared computers which the hijacker may have access to.
3) Change your SteamPowered.com Support Account password and the password for the e-mail account you are using to contact Support.
The account will be disabled until you have completed the list above (in the order provided).
Please notify us when you have completed the checklist. We will enable the account and reset your password once more.
Note: If the Steam account is hijacked again, we reserve the right to disable it permanently. The security of your computer and the Steam account information is your responsibility.
Prezicez ca nu am keylogger sau virusi sau alte chestii problema este de la ei pentru ca nu primesc nimic pe email..